Refund policy
Return & Refund Policy
At Sharmas Ayurveda, we take care to ensure that every order is packed and delivered in good condition. If you receive a damaged, defective, incorrect, or materially different product from what was ordered, please contact us within 48 hours of delivery.
Damaged or Incorrect Products
If your order arrives damaged, tampered with, defective, or contains an incorrect product:
- Contact us within 48 hours of delivery.
- Share your order number and clear photographs/videos of the package and product.
- After verification, we may provide a replacement or refund, as applicable.
- Return shipping for an approved damaged, defective, or incorrect product will be borne by us.
Returns
Due to the nature of our products and for hygiene and safety reasons, opened, used, or tampered personal-care and herbal powder products are generally not eligible for return or exchange, except where the product is defective, damaged, incorrect, or otherwise covered by applicable consumer law.
Unopened products may be considered for return on a case-by-case basis, subject to prior approval from Sharmas Ayurveda.
Refunds
Once an approved return is received and inspected, we will process the applicable refund.
Refunds will generally be made to the original payment method used for the order. Processing time may vary depending on the payment provider or bank.
Order Cancellation
Orders may be cancelled before they are dispatched. Once an order has been dispatched, cancellation may not be possible.
Important
Nothing in this policy limits any rights or remedies available to customers under applicable Indian consumer protection laws.
How to Contact Us
For return, replacement, or refund requests, please contact us with your order number and relevant photographs/videos.
Email: support@sharmasayurveda.com
Phone/WhatsApp: +91 XXXXX XXXXX