Terms of Service

1. General

Welcome to Sharmas Ayurveda. These Terms of Service govern your use of our website and your purchase of products from our online store.

By accessing our website or placing an order, you agree to be bound by these Terms of Service, our Return & Refund Policy, Shipping Policy, and Privacy Policy.

If you do not agree with these terms, please do not use our website or place an order.

2. About Sharmas Ayurveda

Sharmas Ayurveda is an Ayurvedic retail and wellness business based in Kerala, India, offering Ayurvedic and personal-care products through our online store.

Our products are offered for their intended purposes as described on the respective product pages and packaging.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, prices, weights, and other information displayed on our website are accurate and up to date.

However, minor variations in colour, texture, appearance, or packaging may occur.

Product information should always be read together with the product packaging and label instructions.

4. Ayurvedic and Personal-Care Products

Our products are intended to be used only for their stated or described purpose.

Customers should read the product label, ingredients, directions for use, warnings, and other information before using a product.

Unless specifically stated otherwise, our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

If you have a medical condition, are pregnant or breastfeeding, have allergies, or are taking medication, consult a qualified healthcare professional before using products where appropriate.

5. Orders and Acceptance

When you place an order through our website, you are making an offer to purchase the selected products.

We reserve the right to accept, decline, or cancel an order in certain circumstances, including product unavailability, pricing or listing errors, suspected fraudulent activity, or other legitimate reasons.

If an order is cancelled after payment has been received, the applicable amount will be refunded to the original payment method, subject to the circumstances of the cancellation.

6. Pricing and Payment

All product prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Applicable taxes, shipping charges, and other charges, where applicable, will be displayed during checkout.

We reserve the right to change product prices at any time. Price changes will not affect orders that have already been confirmed, except where a clear pricing or technical error has occurred.

7. Shipping and Delivery

Orders are processed and delivered according to our Shipping Policy.

Estimated delivery timelines are provided for guidance and may be affected by courier delays, weather conditions, public holidays, transportation disruptions, incorrect address details, or circumstances beyond our reasonable control.

8. Returns, Refunds and Cancellations

Returns, refunds, replacements, and order cancellations are governed by our Return & Refund Policy.

Nothing in these Terms of Service is intended to restrict any rights or remedies available to customers under applicable Indian consumer protection laws.

9. User Responsibilities

You agree to:

• Provide accurate and complete information when placing an order.
• Use the website only for lawful purposes.
• Not misuse, disrupt, or attempt to gain unauthorized access to our website or systems.
• Not use our website to engage in fraudulent or unlawful activities.

10. Intellectual Property

All content appearing on this website, including the Sharmas Ayurveda name and logo, product images, photographs, graphics, text, designs, and other original materials, is owned by or licensed to Sharmas Ayurveda unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, or commercially use our content without our prior written permission.

11. Website Availability

We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational requirements.

12. Limitation of Liability

To the extent permitted by applicable law, Sharmas Ayurveda shall not be responsible for losses arising from misuse of products, failure to follow product instructions, incorrect information provided by the customer, or circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits any liability or consumer rights that cannot legally be excluded or limited under applicable law.

13. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, products, website, or applicable requirements.

The updated version will be published on this page with the revised terms.

14. Governing Law

These Terms of Service shall be governed by the laws of India.

Any disputes shall be subject to the applicable jurisdiction of the courts and authorities having jurisdiction over our business, subject to applicable consumer protection laws.

15. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Sharmas Ayurveda
Email: support@sharmasayurveda.com
Phone/WhatsApp: +91 XXXXX XXXXX
Address: Ettumanoor, Kottayam, Kerala, India